DNSCircle Privacy Policy

Last Updated: 18th Mary 2026

This Privacy Policy describes how GajShield Infotech India Private Limited, operating the DNSCircle service, together with its affiliates and related entities where applicable, collectively referred to as “DNSCircle,” “we,” “us,” or “our,”collects, uses, stores, shares, and protects personal information in connection with our websites, portals, products, services, communications, support, marketing activities, and related business operations.

This Privacy Policy applies to:

our websites, including www.dnscircle.com, admin.dnscircle.com, and any other website or portal operated by us that links to this Privacy Policy;
the DNSCircle products and services;
customer support, sales, marketing, billing, and administrative communications;
events, demonstrations, trials, registrations, and other interactions with us.

By accessing or using our websites or services, or by providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About DNSCircle as a Business-to-Business Service

DNSCircle is primarily a business-to-business service provided to organizations such as enterprises, schools, managed service providers, channel partners, resellers, and other business customers.

In many cases, we process personal information on behalf of our customers. For example, an organization may use DNSCircle to manage DNS security, apply security policies, monitor network resolution activity, or protect its users and devices. In such cases, the customer determines the purpose and manner of processing, and DNSCircle acts as a service provider, processor, or equivalent role under applicable law.

If you are an employee, student, contractor, user, or other end user of one of our customers, you should contact that organization for information about how your personal information is handled. Your organization may have its own privacy policy, acceptable use policy, employment policy, IT policy, or other notice that applies to your use of DNSCircle.

2. Personal Information We Collect

We may collect personal information directly from you, from your organization, from our partners, from service providers, and automatically through our websites, portals, and services.

2.1 Personal Information You Provide to Us

We may collect personal information that you or your organization provides to us, including:

Contact Information
Such as name, email address, phone number, business address, and other contact details.

Professional and Business Information
Such as company name, designation, department, industry, business location, and information about your role or organization.

Account Information
Such as username, login credentials, account settings, administrator details, user profile information, and information provided during registration, onboarding, agreement submission, or service activation.

Order and Subscription Information
Such as details of products or services purchased, subscription status, renewal information, license information, payment status, invoices, and billing history.

Payment Information
Such as billing details, payment references, and transaction-related information. We may use third-party payment processors for payment processing. We do not intend to store full card details unless expressly required and permitted under applicable law.

Communications
Such as information contained in emails, support tickets, forms, chats, calls, feedback, requests, complaints, or other communications with us.

Marketing and Preference Information
Such as your communication preferences, event registrations, newsletter subscriptions, product interests, and responses to marketing campaigns.

We request that you do not provide sensitive personal information to us unless specifically required for a lawful and necessary purpose. Sensitive personal information may include information relating to health, biometrics, religion, political opinions, criminal background, trade union membership, or other sensitive categories under applicable law.

2.2 Personal Information Received from Organizations and Partners

We may receive personal information from:

your employer, school, service provider, or organization administrator;
channel partners, distributors, resellers, managed service providers, and system integrators;
referral sources;
event organizers;
business partners;
publicly available sources;
authorized third-party service providers.

For example, an organization administrator may provide user details to create accounts, configure policies, enable service access, or provide support.

2.3 Personal Information Collected Automatically

When you access our websites, portals, or services, we and our service providers may automatically collect certain information, including:

Device and Technical Information
Such as IP address, browser type, operating system, device type, device identifiers, screen resolution, language settings, access time, referring URLs, and general location derived from IP address.

Website and Portal Usage Information
Such as pages visited, features used, links clicked, session duration, login activity, access logs, error logs, and interaction with our websites or admin portals.

Service Usage Information
Such as DNS resolution activity, domains queried, response actions, policy decisions, blocked or allowed requests, device identifiers, user or group identifiers where configured by the customer, timestamps, threat classification, and aggregate service utilization metrics.

Security and Diagnostic Information
Such as authentication events, administrative actions, system logs, error reports, alerts, audit logs, abuse detection data, and other technical data required to operate, secure, troubleshoot, and improve the service.

3. Cookies and Similar Technologies

We may use cookies and similar technologies on our websites and portals.

Cookies are small files stored on a browser or device that help websites function, remember preferences, maintain sessions, and understand usage patterns.

We may use cookies for:

maintaining login sessions;
remembering user preferences;
improving website and portal functionality;
understanding usage of our websites;
security and fraud prevention;
analytics and performance monitoring.

We do not intend to use cookies for cross-site advertising unless expressly disclosed.

Most browsers allow users to remove or block cookies through browser settings. If cookies are disabled, some parts of our websites or portals may not function properly.

4. How We Use Personal Information

We may use personal information for the following purposes:

4.1 To Provide and Operate the Service

We use personal information to:

provide access to DNSCircle products and services;
create, manage, and maintain accounts;
authenticate users and administrators;
apply customer-configured security policies;
process DNS requests and security decisions;
provide dashboards, reports, logs, and alerts;
manage subscriptions, licenses, renewals, and billing;
provide technical support and troubleshooting;
respond to customer requests and service issues;
maintain service availability and performance.

4.2 To Communicate with You

We may use personal information to:

send service-related notices;
respond to inquiries, support requests, and feedback;
send invoices, confirmations, renewal reminders, and administrative messages;
provide product updates, security notices, or technical advisories;
communicate about changes to our services, terms, or policies.

4.3 For Security, Fraud Prevention, and Abuse Detection

We may use personal information to:

protect our services, systems, users, customers, and business;
detect, prevent, investigate, and respond to cyber threats, abuse, unauthorized access, fraud, and misuse;
enforce contractual terms and security policies;
monitor service integrity and availability;
maintain audit trails and security logs;
comply with legal, regulatory, and contractual obligations.

4.4 For Product Improvement and Research

We may use personal information and service usage information to:

improve the quality, reliability, and performance of DNSCircle;
develop new features, functionality, and services;
analyze usage trends and customer requirements;
conduct internal research and testing;
create aggregated, anonymized, or de-identified data.

Where practical, we use aggregated or de-identified data for analytics, reporting, benchmarking, product development, and business planning.

4.5 For Marketing and Business Development

We may use contact and business information to:

send product updates, newsletters, offers, and promotional communications;
invite you to webinars, events, demonstrations, or training sessions;
understand customer interest in our products and services;
manage partner, reseller, and customer relationships.

You may opt out of marketing communications at any time by using the unsubscribe option in our emails or contacting us at dnscircle-privacy@dnscircle.com.

Even if you opt out of marketing communications, we may still send service-related, transactional, security, billing, or administrative messages.

4.6 To Comply with Legal Obligations

We may use and disclose personal information where necessary to:

comply with applicable laws and regulations;
respond to lawful requests from courts, regulators, law enforcement agencies, or government authorities;
maintain records required by law;
establish, exercise, or defend legal claims;
comply with tax, accounting, audit, and corporate governance requirements.

5. How We Share Personal Information

We do not sell personal information. We may share personal information only as described below or as otherwise permitted by applicable law.

5.1 With Customers and Administrators

If you use DNSCircle through an organization, we may share relevant personal information with that organization and its authorized administrators.

This may include account details, service usage information, DNS resolution activity, policy enforcement results, reports, logs, alerts, and support-related information.

5.2 With Affiliates and Related Entities

We may share personal information with our affiliates, group companies, or related entities for business operations, service delivery, support, security, administration, and compliance purposes.

5.3 With Service Providers

We may share personal information with third-party service providers who help us operate our business and provide our services.

These may include providers of:

cloud hosting and infrastructure;
data storage and backup;
security monitoring;
analytics;
customer support tools;
payment processing;
email delivery;
customer relationship management;
marketing tools;
professional services;
accounting, tax, legal, and audit services.

Service providers are expected to process personal information only for authorized purposes and to apply appropriate confidentiality and security measures.

5.4 With Channel Partners, Distributors, Resellers, and MSPs

Where the service is purchased, deployed, supported, or renewed through a channel partner, distributor, reseller, system integrator, or managed service provider, we may share relevant personal information with such parties for:

sales and onboarding;
license activation;
billing and renewals;
technical support;
customer relationship management;
service delivery.

5.5 For Legal, Security, and Compliance Reasons

We may disclose personal information where we believe it is necessary or appropriate to:

comply with applicable law;
respond to lawful requests or legal process;
protect our rights, property, users, customers, systems, and business;
detect or prevent fraud, security incidents, abuse, or illegal activity;
enforce agreements, policies, or terms of service;
protect the safety and security of any person or organization.

5.6 In Connection with Business Transactions

We may share or transfer personal information in connection with an actual or proposed business transaction, such as a merger, acquisition, financing, restructuring, sale of assets, transfer of business, insolvency, or similar corporate transaction.

Where required by applicable law, we will take appropriate steps to protect personal information in such situations.

6. Data Retention

We retain personal information for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Retention periods may depend on:

the nature of the personal information;
the purpose for which it was collected;
customer contract requirements;
legal, tax, accounting, and audit requirements;
security and fraud prevention needs;
dispute resolution and legal claims;
backup and disaster recovery requirements.

Where we process personal information on behalf of a customer, retention may also be governed by the customer agreement and the customer’s configuration or instructions.

When personal information is no longer required, we may delete, anonymize, aggregate, or securely retain it in accordance with applicable law and our internal policies.

7. Security of Personal Information

We use reasonable technical, organizational, and administrative measures designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

encryption in transit;
access controls;
authentication mechanisms;
administrative access restrictions;
logging and monitoring;
vulnerability management;
security testing;
backup and recovery controls;
employee confidentiality obligations;
internal security policies.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we work to protect personal information, we cannot guarantee absolute security. Anyone promising absolute security is either selling snake oil or has not met the internet.

8. Your Choices and Privacy Rights

Depending on applicable law and the nature of our processing, you may have certain rights in relation to your personal information.

These rights may include:

the right to request access to your personal information;
the right to request correction or updating of inaccurate or incomplete information;
the right to request deletion or erasure of personal information;
the right to withdraw consent where processing is based on consent;
the right to submit a grievance or complaint;
the right to nominate another person to exercise rights where applicable law provides such right;
other rights available under applicable data protection laws.

To exercise privacy rights, you may contact us at:

Email: dnscircle-privacy@gajshield.com

We may need to verify your identity before responding to a request. We may also decline, limit, or redirect a request where permitted by law, including where:

we process the information on behalf of a customer;
the request should be submitted to your organization;
the request conflicts with legal obligations;
the request affects the rights or security of others;
the information is required for fraud prevention, security, legal claims, audit, or compliance purposes;
the request is excessive, repetitive, unfounded, or not legally required.

If you use DNSCircle through your employer, school, managed service provider, or another organization, you should first contact that organization regarding requests relating to your account or service usage data.

9. Marketing Communications

You may opt out of receiving marketing communications from us by:

clicking the unsubscribe link in our marketing emails;
contacting us at dnscircle-privacy@gajshield.com.

Please note that opting out of marketing communications does not prevent us from sending important service-related, billing, security, transactional, or administrative communications.

10. Customer-Controlled Data

Where DNSCircle processes personal information on behalf of a customer, the customer is responsible for determining:

what personal information is collected or submitted to the service;
which users, devices, groups, or policies are configured;
how logs, reports, and security events are reviewed;
how long certain customer-controlled data is retained, where configurable;
which administrators have access to the service;
how end users are informed about monitoring, filtering, or security controls.

DNSCircle processes such information according to the customer agreement, service configuration, and applicable law.

11. Children’s Privacy

DNSCircle is not intended for direct use by children acting independently.

The service may be used by schools, parents, guardians, or organizations to manage security policies for minors, but such use is controlled by the relevant organization or authorized administrator.

We do not knowingly collect personal information directly from children without appropriate authorization where required by law. If you believe that a child has provided personal information to us without proper authorization, please contact us at dnscircle-privacy@gajshield.com.

12. Third-Party Websites and Services

Our websites, communications, or services may contain links to third-party websites, applications, services, or content.

We are not responsible for the privacy practices, content, security, or policies of third parties. Your use of third-party websites or services is governed by their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services before providing personal information to them, because apparently clicking links without reading anything remains humanity’s favorite sport.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify users by posting the updated policy on our website, sending an email, displaying a notice in the service, or using other reasonable means.

The updated Privacy Policy will be effective from the date it is posted or otherwise indicated. Your continued use of our websites or services after the updated Privacy Policy becomes effective indicates your acknowledgement of the updated policy.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, you may contact us at:

Privacy Contact
Email: dnscircle-privacy@gajshield.com

Grievance Contact
Email: dnscircle-grievance@gajshield.com

General Support
Email: dnscircle-support@gajshield.com

Company Name:
GajShield Infotech India Private Limited

Registered Office:
4, Peninsula Centre, Dr. S. S. Rao Road, Parel
Mumbai, Maharashtra
India – 400012

15. Grievance Redressal

If you have a privacy-related grievance, you may contact our grievance contact at:

Email: dnscircle-grievance@gajshield.com
Name: Pooja Pawar
Phone: +91 22 66607450
Address: 4, Peninsula Centre, Dr. S. S. Rao Road, Parel, Mumbai, Maharashtra, India – 400012

We will review and respond to grievances in accordance with applicable law.

16. Final Notes

This Privacy Policy is intended to provide a general description of our privacy practices. Specific contractual terms with customers, partners, or service providers may provide additional details regarding data handling, security, confidentiality, retention, and processing obligations.